FAQs
Frequently Asked Questions
Orders & Shipping
Q: How long will it take to receive my order?
A: Orders are usually processed within 2–4 business days. Once shipped, delivery can take 5–10 business days depending on your location. You’ll receive a tracking number once your order is on its way.
Q: Do you ship internationally?
A: Yes! We offer worldwide shipping. Shipping costs and delivery times vary by region.
Q: Can I change or cancel my order after placing it?
A: We start preparing your order as soon as it’s placed, so changes or cancellations are only possible within 12 hours of purchase. Please contact us right away at info@lordelleapparel.com if you need assistance.
Returns & Exchanges
Q: What is your return policy?
A: We do not accept returns unless faulty items are identified.
Q: Can I exchange my item for a different size?
A: No. Unfortunatley we do not accept returns or exchanges for different size. Please select carefully upon purchase.
Q: My item arrived damaged — what should I do?
A: We’re so sorry! Please contact us with your order number and photos of the damage within 7 days of receiving your order, and we’ll make it right.
Products & Sizing
Q: How do I know which size to order?
A: Each product page includes a size guide. Please allow for slight variations (up to 2.5 cm) due to manual measurement.
Q: Are your products unisex?
A: Many of our pieces are designed with a relaxed, unisex fit. Check the description for specific sizing recommendations.
Q: How should I care for my Lordelle Apparel?
A: We recommend cold wash, gentle cycle, and line dry to preserve print and fabric quality.
Faith & Brand
Q: What does “Lordelle” mean?
A: There are two parts to our name:
- LORD - for our Lord and saviour
- Elle- Which is an abbreviation of Elisheva of hebrew origin meaning, God is my oath.
Q: Do you design your own pieces?
A: Yes! Every piece is thoughtfully designed in-house (We are based in Sydney Australia)
Q: Where are your products made?
A: Our products are designed and made by our partners in New Zealand, with our printing partners located in Brisbane, Australia.
Contact
Q: How can I reach you?
A: You can reach us anytime at info@lordelleapparel.com, or through our Contact Us page. We aim to reply within 1–2 business days.